Printer Logic is a self-service software we use to allow user to add any printers they need in the company without the need for IT to add them on the backend. You are able to access it by going to your taskbar and click the ^ near the date/time on the right side. Printer Logic is the printer icon with the green plus sign (+) by it.
Occasionally if there is a browser extension issue, it will prompt a screen that say you need to install the client. The client is already installed and you can resolve this issue by using the following steps:
- In the web browser, click on the puzzle piece on the top right side of the browser and go to “Manage Extensions”
- Remove the Printer Logic Extension that shows it is from the Microsoft Store.
- Once removed, go back to the Printer Logic page and refresh it. Instead of saying you need to install the client, it should now show that you need to install the browser extension. Click on Install.
- You will see two options: Microsoft Edge and Chrome. Choose the Chrome option. There have been ongoing issues with the Microsoft Edge extension and it should not be used.
- Now it will take you threw a few steps to add the Chrome extension. First you will encounter a banner that asks permission to “Allow extensions from external stores”. Click on it. It will then ask to allow followed finally by the option to “Add to Chrome”. Click Add to Chrome and then Add extension.
- Once you have completed these final steps, go back to Printer Logic refresh the page again. The printer options will now start to show and you can select the printers you need and install them.